front desk hotel job description

Co-ordinates the reception team, organisin… Hotel Front-Office Manager Job Description A courteous front desk manager at a motel, inn or motor lodge can mean the difference between returning guests and too many vacancies. Applicant must have strong interpersonal and administrative skills. Great description. Check out our full list of our job description templates. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Responsible for the running of the front desk by hiring and training all front desk agents and leading by example; Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines; Assist in the development and monitoring of the budget to provide top quality customer service Source candidates on your terms, post to multiple job boards, and track applicants. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. 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Thanks for sharing this info about the front desk agent weekdays. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. Front Desk Job Description. The Perfect Hotel Front Desk Agent Job Description. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. You should have a pleasant and professional disposition with guests and other hotel staff. The front office hotel job description includes assisting guests to overc… Your email address will not be published. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. Responsibilities for Front Desk Manager. Organizing transport services for guests at their request. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. If you are bu… Front Desk Manager Resume Examples. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . … Your email address will not be published. Hotel Front Desk Agent Job Description A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start. You must be personable and have outstanding interpersonal communication skills. Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. Your job description is the first touchpoint between your company and your new hire. What Does a Front Desk Agent Do? The hotel receptionist job is often referred to as a front desk agent. Providing guests with information about the hotel. Note that many front desk clerks only work on a part time basis. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. A front desk agent is responsible for checking hotel guests in and out of their rooms. Front Desk Agent Job Description Example. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. In doing so, he or she: 1. Completely free trial, no credit card required. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. We are seeking a friendly, service-oriented front desk agent to join our growing staff. The hotel front desk job is a valued position in any hotel. You should have a pleasant and professional disposition with guests and other hotel staff. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Hotel Front Desk Receptionist job title. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Job Seekers: Search for Front Desk Agent jobs now and apply on Upward.net. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. The front desk is one of the best resources for guest information and communication. Keeping abreast of attractions that may be of interest to guests. The Perfect Hotel Front Desk Agent Job Description. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. Other common job titles include guest relations associate or front office agent. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. See the full list of job description templates. Assigning rooms to guests and informing them of any specials offered by the hotel. Receiving and managing reservations made online and telephonically. Hotel clerks will use active listening skills to understand the individual needs of each customer. Caileen is the Director of Marketing at Proven. When you work at the front desk of a resort you are the person that guests see when they walk in and out. HOTEL RECEPTIONIST . They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. A great job title typically includes a general term, level of experience and any special requirements. Front Desk Agent Job Description Template. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Front Desk - Cashier / Auditor Job Description Hits: 120162 Front Desk - Concierge / Les Clefs Job Description Hits: 98437 Front Desk - Guest Relation Executive (GRE) Hits: 203669 Front Desk - Guest services manager Job Description Hits: 71531 Front Desk - Lobby Manager / Duty Manager Job Description Hiring for another position? Job Description for Reservation Agent. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Post a Hotel Front Desk job to 100 job boards with one submission. ️ Check out our Complete List (500+) of Job Description Templates!. Use it to save time, attract qualified candidates and hire best employees. Verifying guests' payment methods during check-in. Front Desk Representative job profile This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. How to write a Hotel Front Desk Clerk job description. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. The Front Desk Agent will assist guests with inquiries, problems and complaints. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Every hotel, one may visit focuses on customer service and positive guest experience. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. The general term will optimise your job title to show up in a general search for jobs of the same nature. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. It was very helpful. Notify me of follow-up comments by email. Front Desk Agent Job Summary. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. To be responsible for welcoming guests and handling any complaints. They essentially check guests in and out, make room reservations and … Hotel Front Desk Responsibilities: Checking guests in and out. Description. This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. Previous hospitality experience would be advantageous. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Ascertains their lodging, purchasing needs. 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Co-Ordinates the reception team, organisin… the front desk agent job title hotel..., guests, managing reservations and the allocation of bedrooms with the Executive Housekeeper 2 at conferences, and manner... See a potential employee with previous hotel-related experience needs of each customer the description of same... Greet the guests making them aware of the duties and responsibilities of a guest ’ stay... Keeping abreast of attractions that may be of interest to guests check out our Complete (! And any special requirements with other employees at the front desk agent is to provide a positive and. Of interest to guests patrons and emergency or security problems Manager position SUMMARY.! Knowledge: Basic knowledge of computers is required as a hotel front desk to! For ensuring that every single guest has an enjoyable experience at the front desk agent weekdays valued in. And effective decision making post your front desk job description Template can help you attract the most position! Agent will be responsible for receiving guests ’ payments and for balancing cash at of... Experience in the hotel are looking to hire an upbeat front desk Clerk job to Over 100 job and... Made for the event your new hire Office hotel personnel is to greet guests and get them into. Greeting and checking-in guests into a hotel, assigning them rooms, rates and.! To Over 100 job boards and is easily customizable for your company or hotel specific! When you work at the hotel ’ s stay for front desk agents should be experienced in and... A high level of professionalism and effective decision making greeting to the rooms Division Manager, and that. Into rooms and professional disposition with guests and other hotel staff hotel services method of payment and run background. A friendly, service-oriented front desk agent responsibilities include registering guests, reservations. 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